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Interpersonal
Some of these assistants also provide customer service and can update clients on their delivery status and help them resolve any issues they may have. Having strong interpersonal skills allows them to know their customers better, assess their needs, and offer the best service possible. These abilities also help them form professional relationships with their manager and colleagues, which improves efficiency and the work environment.Logistics Assistant Responsibilities:
The main role of logistics assistants is to support managers in overseeing the effective operation of a company's supply chain. They provide companies with administrative support and handle their incoming and outgoing shipments. Learning about this job and the hard and soft skills it requires to succeed can help you decide whether it's the right career choice for you. In this article, we explain the typical duties and responsibilities of the job, discuss the necessary skills for the role, and answer frequently asked questions about this profession.
Below are a few of the main duties and responsibilities for a logistics assistant role:
Process incoming shipments
When companies receive a shipment, these assistants typically sign for and process the incoming delivery. They usually open the package and check the contents against the shipment order to ensure they correspond. They also verify the condition of the delivery to make sure the products are intact. After checking the shipment's contents, they stock the materials appropriately so that other employees have access to them. They then complete and file the necessary documentation.
Arrange outgoing shipments
These assistants usually oversee every stage of a company's incoming and outgoing shipping process. For each of the outgoing deliveries, they typically compile a packing list, prepare the materials, and attach the required shipping labels. These assistants also negotiate shipping costs and timelines with different couriers to secure the best deal possible. After shipping the packages, they monitor their progress and regularly update the recipients.
Manage inventory
These assistants are sometimes responsible for managing a company's inventory. This allows them to determine what supplies or equipment to order. Depending on the company's needs, they conduct weekly, bi-weekly, or monthly inventory checks, which helps them become familiar with the location of supplies, so they can easily put away incoming shipments.
Maintain a clean workspace
These assistants typically work in warehouses, factories, or shipping centres. To avoid employees slipping on spills or tripping over obstacles, they keep their work environment clean. To do this, they organize supplies, throw away garbage, and break down boxes for recycling.
Complete administrative tasks
An assistant's main responsibility is to help the logistics manager. This includes carrying out administrative tasks, such as generating reports, scheduling logistics meetings, responding to vendors or clients, and preparing invoices. Their administrative support allows the manager to focus on more technical tasks.
Communication
These assistants require strong verbal and communication skills to complete most of their responsibilities successfully. They use their verbal abilities when collaborating with colleagues, talking to couriers about shipments, and updating clients on their delivery status. They use their written communication skills to complete shipping documents, prepare reports and invoices, and finalize the inventory.
Problem-solving
These assistants sometimes come across notable issues, such as a missing delivery. While they sometimes ask their manager for assistance, resolving such instances on their own shows that they have effective problem-solving skills and are ready to take initiative. Having these abilities allows them to review problems and find solutions that minimize the impact they have on the company's supply chain.
Computer literacy
These assistants generally use computers to perform many of their administrative tasks. Knowing how to use software, such as inventory management and word processing, helps them work more efficiently. Some assistants enter data when reviewing inventory, so being able to type fast is an asset.
Physical stamina
Typically, the tasks these assistants undertake require them to spend substantial amounts of time standing or walking around, especially when working in a large space, such as a warehouse. They also undertake lifting, opening, and manoeuvring packages. Being physically fit helps them complete these tasks safely, minimizing the risk of workplace injuries.
Time management
The role of these assistants includes shipping packages within specific time frames to ensure their clients receive them rapidly. This task requires efficiency and effective time-management skills. With their expertise, they prioritize their tasks appropriately and complete those that are time-sensitive first. Organizing the prompt delivery of packages helps them improve customer satisfaction and encourages repeat purchases.
Organizational
Being orderly helps these assistants maintain a clean workspace and encourages others to do the same. It also makes it easier for them to find items and keep files in order. Organizational skills help them keep track of incoming and outgoing shipments, which allows them to know where important resources are at all times.
Job Types: Full-time, Permanent
Pay: RM1,600.00 - RM1,800.00 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Ipoh: Reliably commute or planning to relocate before starting work (Required)
Expected Start Date: 08/27/2023
