Selling airline tickets to customers, either through direct sales or through travel agencies. This involves understanding customer requirements, offering appropriate flight options, providing information on fares, schedules, and any special offers or promotions.
Assisting customers with flight reservations and bookings. This includes checking seat availability, confirming flight details, and making reservations based on customer preferences.
Fare Calculation: Calculating the cost of airline tickets based on various factors such as destination, travel class, special discounts, and applicable fees or taxes. This requires knowledge of airline fare structures, ticketing rules, and regulations.
Itinerary Planning: Assisting customers in planning their travel itineraries by providing information on flight connections, layovers, and travel durations. This may involve suggesting alternative routes or airlines to optimize travel plans.
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Providing excellent customer service by addressing inquiries, resolving complaints, and handling ticketing-related issues such as cancellations, changes, or refunds. This requires effective communication and problem-solving skills.
Maintaining accurate records of ticket sales, reservations, and customer information. This includes issuing tickets, processing payments, and ensuring all necessary travel documents are properly prepared.
Coordinating with airline representatives and travel agencies to secure flight reservations, resolve booking issues, and stay updated on changes in airline policies or procedures.
Keeping up-to-date with industry trends, new airline routes, fare changes, and travel regulations. This helps in providing accurate and updated information to customers and ensuring compliance with industry standards.
Utilizing computerized reservation systems and ticketing software to perform tasks such as ticket issuance, fare calculation, and reservation management. Proficiency in relevant software is essential for efficient and accurate work.
Identifying opportunities to upsell additional services or products such as travel insurance, car rentals, hotel accommodations, or vacation packages to enhance the customer's travel experience.
Following airline policies, industry regulations, and legal requirements related to ticketing, data protection, and customer privacy.
In some cases, air ticketing agents may need to communicate with customers who speak different languages, especially in international travel scenarios. Proficiency in multiple languages can be advantageous.
It's important to note that specific job requirements and responsibilities may vary depending on the organization and the type of ticketing agent role (e.g., airline ticketing agent, travel agency ticketing agent).
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Job Type: Full-time
Salary: Rs50,000.00 - Rs60,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
